Please see some positive comments that we have received from patients below:

• I would like to pass on my thanks to Mary. On Monday morning I was finding it difficult to stand up unaided and was pleased to see Mary so quickly. She carried out a very thorough examination and diagnosed Vertigo. She provided me with some information about the condition and a sheet out-lining the Brandt-Daroff exercise. I started the exercise on Monday evening and after four repetitions (Tuesday lunchtime) the Vertigo had completely gone!! As a patient, I guess I expect to be dealt with by someone with technical expertise and good interpersonal skills. For my part I am to be respectful and willing to take advice. Mary always comes over as a confident person with technical knowledge and good people skills, I could not have asked for more. The surgery followed up my visit with a text asking for an assessment of my visit, sadly the best category was only “very good” whereas I would have liked an “excellent” option.” February 2023.

• ‘I would like to thank everyone for everything they have done for me, I’ve never had a problem with the practice. I hear horror stories of other places struggling to get an appointment or having to wait weeks on end, but I’ve never had a problem getting the correct help here’. – Feb 2022

 

• ‘I would like to thank the practice doctors who following my positive PCR test and recognising my Covid symptoms and vaccination status took the initiative to send me out the pulse oximeter complete with readings sheet. My drop in blood oxygen to 88% and the danger I was in soon became obvious and following your printed instruction I sought the required professional help, spending five nights in hospital over the new year. Thank you most sincerely, I believe your forward thinking with the oximeter saved me from severe complications and probably worse.’ – Feb 2022